What you will learn:

How to deploy a Total Quality Management project

How to deploy Total Quality Management in your organization

How to deploy the tools and techniques of Total Quality Management successfully

How to continually improve your organization

How to deploy the TQM principles into your organzation

How to change the culture of your organization to put quality at the heart of your operations

The process to improve your products, services and outputs

The approach to embed quality into your processes

How to instil and focus on operational excellence

Once deployed, TQM will improve your operational performance